We really hope that you are happy with your purchases but, of course, sometimes there may be a need to exchange or return an item. We set out below our current returns policy:
- Any items bought in our shops or online that you wish to return must be received by Roxtons within 28 days of purchase.
- * Items bought for Christmas gifts 2023 must be returned by 5th January 2024.
- Items bought in our sale must be received by Roxtons within 7 days of purchase if bought in our shops and within 14 days of receipt if bought online.
- We are unable to accept returns beyond these timescales.
- Returned products must be in the new condition as supplied. We reserve the right to refuse returns of items worn, damaged or without their original packaging and labels attached. Shop purchases will require a till receipt and presentation of the credit or debit card used for the purchase, if payment was by card.
- We typically operate a quick turnaround on our returns and refunds but we ask that you allow 5-7 working days for your refund to be processed once you have received notification from us.
- Roxtons will only reimburse return shipping costs if the order is incorrect or faulty.
Please send your web returns along with your name and contact details to:
Roxton Sporting Limited,
1 & 2 The New Finches,
Marlborough SN8 2XA
Alternatively, returned items can be dropped off at our shops, Monday to Saturday - 10- 5pm.
Any queries please call 01488 682885.