The Wine Puzzle Book

We use Royal Mail OR UPS for all our parcels.

UNITED KINGDOM

• FREE STANDARD DELIVERY UK - on all orders £50 and over
• £4.95 - Orders under £50 4-5 working day standard delivery for the UK
• £7.95 - Next working day delivery - for the UK - Order must be placed by 1pm (Orders placed after 1pm on Thursday and before 1pm on Friday will be delivered on Monday)
• £15.00 - Saturday Delivery - for the UK - Order must be placed by 1pm on Friday

CHANNEL ISLANDS

• £10 – Channel Islands (Guernsey & Jersey) Standard Delivery - Please note this may change if a courier service is required for larger items.

EUROPEAN UNION

• £20 - Rest of the European Union - Standard Delivery. Please note this may change if a courier service is required for larger items.

NORTH AMERICA

• £30 - North America (United States & Canada) - Standard Delivery.  Please note this may change if a courier service is required for larger items.

REST OF THE WORLD*

• £25 - Rest Of The World - Standard Delivery.  Please note this may change if a courier service is required for larger items.

* Rest Of The World refers to Australia, China, Iceland, Japan, Malaysia, New Zealand, Norway, Singapore, South Africa and Switzerland.

If your country does not appear on the above list please contact us at shop@roxtons.co.uk or on +44(0)1488 682885 before placing your order.

We will endeavour to arrange delivery of your goods as economically as possible, for example if your goods exceed 2kg, we will split products into separate packages where it is possible to do so.

Weekends and Bank Holidays are not classed as working days. Some items may require a higher shipping charge. In this instance we will notify you either by email or telephone and wait for your confirmation to proceed. Some orders may require a signature upon receipt. Any duty or taxes incurred in the country of destination are the sole responsibility of the customer.

Items despatched as an exchange will incur further shipping costs if sent outside UK.

We really hope that you are happy with your purchases but, of course, sometimes there may be a need to exchange or return an item. We set out below our current returns policy:

• Any items bought in our shops or online that you wish to return must be received by Roxtons within 28 days of purchase.
  
• Items bought in our sale must be received by Roxtons within 7 days of purchase if bought in our shops and within 14 days of receipt if bought online. 
• We are unable to accept returns beyond these timescales. 
• Returned products must be in the new condition as supplied. We reserve the right to refuse returns of items worn, damaged or without their original packaging and labels attached. Shop purchases will require a till receipt and presentation of the credit or debit card used for the purchase, if payment was by card. 
• We typically operate a quick turnaround on our returns and refunds but we ask that you allow 5-7 working days for your refund to be processed once you have received notification from us. 
• Roxtons will only reimburse return shipping costs if the order is incorrect or faulty. 

Please send your web returns along with your name and contact details to:

Roxton Sporting Limited,
Units 1&2, New Finches 
Baydon, Marlborough

 SN8 2XA

Alternatively, returned items can be dropped off at our shops, Monday to Saturday -  10- 5pm. 

Any queries please call 01488 682885.